After I passed my CCNA Security certification I was suppose to receive 2 papers: the CCNA certificate and a CNSS 4011 recognition. I’ve received the latter one only. I waited for months for the first one but I never received it.

Being sure I’ll never receive the expected certificate, I referred to cisco certification support persuading them to resend me the certificate because it was lost under the circumstances I could neither control nor influence. I didn’t have a hope to make them resend the certificate to me, but I decided to insist a bit. After a week of letters exchange they agreed to give me a PDF certificate for free, after 3 weeks of letters exchange they agreed to send me a paper version for free. After another month I finally received the desired package. Imagine, they could just just deny my request blaming me in lie or on behalf of some other reasons, but they didn’t, they believed me and fulfilled my request. Good, eh?